1. Blazing Trails International Center recognizes the value and importance of full discussions for clearing up misunderstanding and preserving harmonious professional relationships.
2. Consumers are encouraged to present their grievance concerns first to Blazing Trails.
3. Every possible effort shall be made to settle any grievance or complaint from the consumer at the lowest possible level and as quickly as possible.
A consumer, parent or guardian with a grievance should address the issue within 5 working days of its occurrence. A designated company representative will investigate, provide an explanation, make a decision or determine a solution within one (1) week after the grievance is properly submitted, to Blazing Trails, in writing on the required form.
If the consumer is not satisfied with the outcome provided by Blazing Trails International Center, the consumer is encouraged to address the complaint first with their assigned Vocational Rehabilitation Counselor.
At any time, the consumer may raise the issue with the Client Assistance Program (CAP). You may contact CAP Coordinator at 1-800-880-0821
Advocacy, Inc., website; www.advocacyinc.org.
CLIENT ASSISTANCE PROGRAM
The Client Assistance Program (CAP) is a federally funded program that provides information, assistance, and advocacy for people with disabilities who are seeking or receiving services from programs funded under the Rehabilitation Act. Those programs include services from the Division for Rehabilitation Services, the Division for Blind Services vocational rehabilitation program, and independent living programs.
The CAP program is implemented by Advocacy, Incorporated, a legal services organization whose mission is to protect the human, service, and legal rights of persons with disabilities in Texas. CAP advocates are not employees of DARS, DRS, or DBS. There are no fees for CAP services, which are provided by advocates and attorneys when necessary. Services are confidential.
CAP can help people obtain answers to questions and resolve issues with vocational rehabilitation or independent living services, independent living centers (federally funded), and community rehabilitation programs.
How to contact CAP
Karen Stanfill, CAP Coordinator, 1-800-880-0821
Advocacy, Inc., website; www.advocacyinc.org
You may also contact the office closest to you.
North Texas Regional Office
1420 W. Mockingbird Lane, Suite 450
Dallas, Texas 75247-4932
(214) 630-0916 (Voice/TDD)
Intake: 1-800-880-2884 (Voice/TDD)
Fax: (214) 630-3472